🔒 Privacy Policy
Effective Date: [December 2024]
Company: One Light IT
Website: [https://onelightit.com]
At One Light IT, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website or use our services. By using our website or services, you agree to this policy.
📌 1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number
- Billing and payment details
- Company name or brand details (for project onboarding)
b. Technical Information
- IP address, browser type, device information
- Cookies and usage data (via analytics tools)
c. Communication
- Emails, chats, and feedback you share with us
⚙️ 2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services (web development, hosting, branding, etc.)
- To process payments and send invoices
- To send updates, newsletters, or marketing (you can opt out)
- To improve our website performance and user experience
- For customer support and feedback follow-up
- To comply with legal obligations
🛠️ 3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in during your session
- Track traffic and visitor behavior via tools like Google Analytics
- Personalize content and marketing (e.g., Facebook Pixel)
You can manage your cookie preferences through your browser settings.
🤝 4. Sharing Your Information
We do not sell or rent your data. However, we may share data with:
- Third-party service providers: (e.g., domain registrars, payment gateways)
- Legal authorities: if required by law or to protect our rights
- Marketing tools: such as email platforms, CRM, and social media integrations
All third parties are under contract to protect your information.
🔐 5. Data Security
We take data protection seriously:
- SSL encryption is used on our site.
- We use secure cloud storage and encrypted backups.
- Access to personal data is limited to authorized team members only.
🌍 6. International Users & GDPR
If you are accessing our services from the EU or UK, you have the following rights:
- Right to access your data
- Right to request correction or deletion
- Right to restrict or object to processing
- Right to data portability
You can make a request by emailing: support@onelightit.com
📅 7. Data Retention
We retain your data:
- As long as you are a client or user of our services
- As required by legal, contractual, or auditing obligations
- You can request deletion of your data after ending services
📢 8. Marketing Communications
We may send you promotional messages via email or SMS. You can unsubscribe at any time using the unsubscribe link or by emailing us.
We will never spam or send irrelevant marketing.
🧑⚖️ 9. Your Rights (Bangladesh)
Under local regulations, you have the right to:
- Know how your data is used
- Request access, correction, or deletion of your personal data
- File a complaint if you believe your privacy is violated
🔗 10. Links to Other Policies
- 📜 Terms of Service
- 💰 Refund Policy
- 🔐 [Service Level Agreement (SLA)](Coming Soon)
These are an integral part of our overall policy framework.
🔄 11. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new effective date. Continued use of our services implies your acceptance of any changes.
📬 12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data:
📧 Email: support@onelightit.com
📞 Phone: +8801511224336
📍 Office: [AMM Tower, Merul Badda, Hatirjheel Link Road, Gulshan Ave, Dhaka 1212]